PC Tech Thread

By the way, a big shout out to OCUK, you might remember from a few pages back that I was set to get my machine from Scan due to good reviews and recommendations, but they were fucking with me on my qoute and the very ruder people on the phone didn't give a shit about my trying to actually place an order, so I went to OCUK despites some good friends warned me that OCUK don't always honour their warranty promises etc etc...

But so far their customer servcice has been top notch - it's not just the phone call today with a bit of advice, I was also in conversation with them on and off since the machine has arrived because there is a slight issue with the case itself, it isn't broken or anything, but because of the cooler I have installed on the top, the top panels now can't be used and as a result dust can goes stright onto the motherboard... Anyway, both of us thought there is a filter provided with the case as standard, but as it turns out, Fractal doesn't do it for some of their cases, which is something that neither OCUK nor myself realised... long story short, they have now sent me various after market snap filters to use free of charge and have given me a partial refund for the case. They offered to swap to another case and if it's a more expensive case, I wouldn't have to top it up, but I didn't want the faff so we went for the aftermarket solution.

I know it's a small thing, but they could have just said I didn't read the specs of all the parts properly and wash their hands of off the whole thing.

So far so impressed, I guess the real test of just how good they are would be if I decide to send the machine back to swap out the motherboard or if another expensive parts break, would they be as easy with the whole process... ??? We will see... but in a way, I hope I will never have to find out...