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Thanks for this - the rawness of the disappointment is starting to subside a bit and what you say makes sense.
Yeah, a couple of rolls and some development as a gesture of goodwill would be a good outcome for me.
It wouldn't be a case of me going in trying to lever an employer's purchasing relationship (that would be a stretch!). I own the company and therefore do all purchasing of gear from them myself personally and have a good relationship with the video guy in there. To answer your question, it would take a profoundly negative experience for me to go elsewhere which I doubt and hope won't be the case.
Honestly I would be a bit miffed if they didn't make some effort to compensate, but I'm pretty confident they will as customer service seems to be a priority in the operation.
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spunk_nautical
Nef
Honestly, can’t really leverage your employer’s purchasing on 3 damaged rolls - that is to say, would your employer actually go elsewhere because of this unrelated problem?
Most places have a pretty regular disclaimer about rolls damaged in development are only covered up to the value of the film. Not ideal, but the reality. Getting them to cover the cost of the films and maybe see about a voucher/some free developing in the future seems reasonable. Unless you’re paying for a professional development service, I’m not sure you’ve got much clout in this situation.
Edit, and to clarify, I know this is an absolutely heartbreaking situation- one that all film shooters worry about.