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Honestly, can’t really leverage your employer’s purchasing on 3 damaged rolls - that is to say, would your employer actually go elsewhere because of this unrelated problem?
Most places have a pretty regular disclaimer about rolls damaged in development are only covered up to the value of the film. Not ideal, but the reality. Getting them to cover the cost of the films and maybe see about a voucher/some free developing in the future seems reasonable. Unless you’re paying for a professional development service, I’m not sure you’ve got much clout in this situation.
Edit, and to clarify, I know this is an absolutely heartbreaking situation- one that all film shooters worry about.
Nef-
Thanks for this - the rawness of the disappointment is starting to subside a bit and what you say makes sense.
Yeah, a couple of rolls and some development as a gesture of goodwill would be a good outcome for me.
It wouldn't be a case of me going in trying to lever an employer's purchasing relationship (that would be a stretch!). I own the company and therefore do all purchasing of gear from them myself personally and have a good relationship with the video guy in there. To answer your question, it would take a profoundly negative experience for me to go elsewhere which I doubt and hope won't be the case.
Honestly I would be a bit miffed if they didn't make some effort to compensate, but I'm pretty confident they will as customer service seems to be a priority in the operation.
spunk_nautical
Looking for a bit of advice on something. Just had a pretty grim phone call from the lab in the camera shop I use for developing. Dropped in three rolls of Ultramax 400 - 75% of the exposures are from a trip to the Dingle peninsula with friends last weekend and the rest are mostly portraits of friends.
The yarn I was spun on the phone was that a belt broke in one of the machines and all three of my rolls were left in the development tank for far too long and are completely destroyed (I don't know the ins and outs of the development process). They were apologetic on the phone as you might expect.
I said I'd go in to them tomorrow and sort it out - question is, beyond the cost of the film and the development cost which I will have refunded - I'm not sure what else I should ask for/ expect as consolation - a €50 euro voucher or similar? I was really invested in what was on the rolls which I will be saying to them (it genuinely would be different if the rolls were simply me faffing about and experimenting with things) but they don't know that.
I have a business which we have an account that has spent in the ballpark of €20k in videography gear with them in the last two years as well which has to be worth something too (with the video department - the guys who I'll be dealing with tomorrow don't know this, I reckon they think I'm a student in my early 20s).
Anyway - has anyone else had this happen to them before and if so how was it resolved? I'm not looking to rinse anyone but I am really, really gutted about the whole situation.