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Maybe I will edit my posts here and turn it into an email to Scan, not as a complaint, but more an experssion of disapointment and a bit feedback... not sure if that'd be a waste of time?
On a slightly unrelated subject, would be be weird to ask whoever ends up building my machine to send me the retail boxes of the parts as well? Some of the boxes are quite cool and I am after any stickers there might be in them...
ExTra-
The last 3xs PC I bought came with all of the stickers in the support pack. No idea if others do that or indeed if scan do that as a matter of routine.
One of the things I loved about the scan ordering process is that they sent me photos of the assembly of my last PC for every step and then provided me a link so I could watch it being stress tested live when it was being overclocked.
Stonehedge
Only for myself.
Yes, my warranty experience has been second to none. Even swapped out a part that I broke myself. And that was before I became a business customer.
They are genuinely, without exaggeration, the best customer services outfit I have ever encountered.
Also, the build quality is by far the best I have ever seen.
Totally agree that you've fallen into an ordering process that they are ill equipped to handle.