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Only for myself.
Yes, my warranty experience has been second to none. Even swapped out a part that I broke myself. And that was before I became a business customer.
They are genuinely, without exaggeration, the best customer services outfit I have ever encountered.
Also, the build quality is by far the best I have ever seen.
Totally agree that you've fallen into an ordering process that they are ill equipped to handle.
Stonehedge-
Maybe I will edit my posts here and turn it into an email to Scan, not as a complaint, but more an experssion of disapointment and a bit feedback... not sure if that'd be a waste of time?
On a slightly unrelated subject, would be be weird to ask whoever ends up building my machine to send me the retail boxes of the parts as well? Some of the boxes are quite cool and I am after any stickers there might be in them...
ExTra
You have built some 3XS in the past, right?
I mean they are great and when I was waiting for their reply, I was tempted to just go with one of them and be down with, but in the end it’s either the ram or the CPU or the SSD ain’t ideal for me... They should never had told me the mix and match whatever I want service exists... I would have gone for a 3XS and be none the wiser... 🙄🙄🙄
Have you ever had to return stuff under warranty? Most of the bad reviews seem to suggest Scan tends to wash their hands with warranty claims? But the fair, OCUK got the same press.