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Sumo
@ExTra
Unfortunately, I didn't manage to buy my PC today - it had been difficult to get a final quote from Scan as their 3XS systems weren't exactly what I wanted so I can't buy online, and they have always told me I could send them a parts list and they will let me know if any parts ain't compatible and adjust accordingly etc and let me know total cost, so I have done just that.
After my initial email of my parts list sent on Monday, I have been chasing daily since Wed with phone calls, everytime I called, they are either busy dealing with customers in the shop or doing something else and the promise of getting back to me by the end of the day didn't quite happen until just before lunch today. I understand it is Black Friday week so I didn't push particularly hard until last night, but if they always prioritize online and in shop customers, then where does it leave 'mail / custom' customers?
Anyway, I was still excited to finally get the quote but it is a questionable one - the parts list I sent them came to a total of £2212.38, without labour / delivery (because I can't add these to the parts list) and I missed a WiFi adaptor. I was always told their build cost is typically £150 - £170, they cannot overclock AMD and delivery is something like £13 for the lot.
The WiFi adaptor they recommended is £13. So that should make a total of £2408.38 all in at most.
Their quote comes to a total of £2471.37 (delivery is only £9.99), so that's £65.99 more than what I expect to pay. The quote didn't list the RRP of all the parts, but instead they have turned my build into a 3XS system with upgrades so some of the parts have been absorbed under a single 3XS unit cost...
When I called them on the phone to ask, they said in actual fact neither the ram nor the GPU I want are in stock, but they will look for alternatives, if the parts ain't in stock, why include in the quote when I said I was happy for them to swap equivalent parts for the final quote in my email?
They also didn't seem interested in discussing with me there and then on what alternatives and the chap sounded really rushed on the phone, which he probably was extremely busy, but I don't want to rush into dropping £2.5k when I am not 100% sure what I am paying for.
I also said I can only do Sat delivery and happy to pay extra for that, there is clearly an option on their website, but they weren't sure if it's actually possible?
So I am now going Overclockers, their individual parts are more expensive marginally, but after speaking to them on the phone, how they quote a custom build seem to have a much higher level transparency... We will see...
I hope this is just a one off experience and I have just been unlucky, but if you are going to go Scan with a custom build, check you quote carefully...