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Yup. My bottom bracket axle snapped a couple of months before the recall notice came out. I’d owned the bike less than a year, when I spoke with them they couldn’t have cared less.
Which is the exact opposite what happened to me on a previous Brompton when I snapped a crank arm. I worked round the corner from their old factory near Brentford so after speaking to them on the phone I wheeled it round. Picked the bike up the next day and it had had a full service including a new drive chain plus the pivot bush replaced. I actually turned down their offer of a bag and carrier, regretted that.
Sam
Brompton service has gone down shitter since they employed a load of clueless noobs (over the past 2 years) that know fuck all about bikes, and less about customer service. Absolutely diabolical. No common sense, no business acumen, no motivation, no passion. Pissy robots.