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sbbohr
princeperch
I've now heard directly from Brompton , which is fair enough. I think this is down to the crap bike shop to be fair. Whilst I appreciate they didn't supply the bike to me, why be part of the authorised Brompton dealer network if you aren't going to properly deal with the aftercare issues that come with that ?
Hi Jack,
Thank you for taking the time to contact us.
We were surprised to receive an email from you stating that your claim had been rejected and do apologise that you have been told this by your local store.
I can confirm that your local store did submit a warranty claim, however, would like to reassure you that we had not rejected the claim. The information required in order to allow us to access the submission had not been attached. As a result, we requested some further information from the store and were awaiting this information before taking any decision. In general, we will require information such as rider weight, bike condition and how the bike is used.
While we have not received these details from the store, we do thank you for providing us with this information.
The particular issue which you have experienced is very unusual. There are several reasons which could lead to this occurring, such as rider weight exceeding the weight limit or due to the bike being used in conditions outside of those which the bike is designed for. From your information, it certainly does not appear that this has been the case.
I can confirm that we have created a free of charge order for a new seat post and that this will be dispatched to your local store. Once received they will be in contact with you in order to arrange fitment and collection.
I do hope that this experience has not negatively impacted the enjoyment of riding your bike. Please do not hesitate to contact me if you have any further questions or concerns, I am always happy to contact you by phone if this would help.
Regards,
Lee
Brompton Bicycle
For the avoidance of doubt this was the totality of the input from Julian at my friendly local bike shop (I'm not sure there was any room for any ambiguity in his response and he was clearly trying to wash his hands of the whole thing)
'Hi Jack,
We've had a reply from Brompton, and im afraid your warranty claim has been rejected'
Anyway a happy ending of sorts. Assuming I actually get the bike sorted and Collected in a reasonable timescale.