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A little bit of idle googling indicates the bloke at Brompton who is now appearing to ask if I'm retarded and fat, up to fairly recently, he actually worked at Evans.
He's probably the bloke who put the bloody thing together in the first place and he's covering his arse.
princeperch-
So good people have worked at evans ;)
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I’m moving to new pastures tomorrow but have been working at a “premier” dealer for past couple of years.
If we feel it’s warrantable, which 99% of the time it is, we replace broken/faulty parts from stock then submit the warranty request as a concluded affair ie “seatpost bent, possibly since new as not been going up and down smoothly, we have replaced from stock, please send replacement”
We have only ever been challenged once, when reporting a failed BB (couple of months old, light rider, few miles) just a dodgy BB. The member of staff insisted on a photo of it to show the issue... Obviously, it was a sealed unit and looked perfectly fine from the outside, so we took him some artistic photos of it in different locations in and around the shop. Completely pointless and a waste of our time, but it shows the level of understanding you’re up against.
It’s a shame as they’re customer service used to be exemplary.
lynx
TM
Brompton service has gone down shitter since they employed a load of clueless noobs (over the past 2 years) that know fuck all about bikes, and less about customer service. Absolutely diabolical. No common sense, no business acumen, no motivation, no passion. Pissy robots.