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Brompton service has gone down shitter since they employed a load of clueless noobs (over the past 2 years) that know fuck all about bikes, and less about customer service. Absolutely diabolical. No common sense, no business acumen, no motivation, no passion. Pissy robots.
TM-
A little bit of idle googling indicates the bloke at Brompton who is now appearing to ask if I'm retarded and fat, up to fairly recently, he actually worked at Evans.
He's probably the bloke who put the bloody thing together in the first place and he's covering his arse.
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Yup. My bottom bracket axle snapped a couple of months before the recall notice came out. I’d owned the bike less than a year, when I spoke with them they couldn’t have cared less.
Which is the exact opposite what happened to me on a previous Brompton when I snapped a crank arm. I worked round the corner from their old factory near Brentford so after speaking to them on the phone I wheeled it round. Picked the bike up the next day and it had had a full service including a new drive chain plus the pivot bush replaced. I actually turned down their offer of a bag and carrier, regretted that.
princeperch
Sam
to be honest I've sort of wasted enough time on this.
If they reply to my latest email saying get stuffed fatty then I will probably just reject the bike (which remains in the bike shop) as not being fit for purpose and involve the finance company at that point too.
I am pretty furious about it tbh. not because I cant afford 20 quid for a new seat post (I can) but they clearly dont really gaf - and that really annoys me.