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Please don't get me started.
The software itself is such a shitshow, even the recent versions feel like you're time-warped to the nineties and the programmer was a sadist cunt.
The thing is though if you can be bothered to deal with it, adjust everything just right, and the stars align, then the quality you can get out of your negatives is really good.
Also there have not been a lot of alternatives, and nobody is really developing 35mm scanners and software in this day and age so you're kinda stuck if you still want to go this route.
That does sound like a right ballache.
I'd like to understand why their software is so poorly supported tbh.