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We bought via PB a few months ago. Their system is really bad indeed. Biggest worry was that when we put in the offer, the PB agent had never relayed that it was conditional on us getting all kitchen appliances. Was awkward a couple of months down the line when the seller inquired if we'd be interested in half of their appliances as they were already set on taking their oven/cooker/washing machine etc...
So definitely send everything you send to purple bricks also to the seller, and make sure you've got a mailtrail of offer etc. The conditions to our offer got lost somewhere on the shitty PB website.
gms
There also appears to be some kind of estate agent, working for purple bricks, involved. I spoke to him this morning and he told me he doesn't know what's going on.
On the other hand, it does make me much happier that I didn't take the cheap option and put my flat on the market with purple bricks.