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Yes I had a similar experience, the website is shocking. I ended up sending a message via PB with my mobile number and the seller called back. We then negotiated a price over the phone, was all pretty civilized with no estate agents/PB involved.
I still had to submit the final offer via PB, but that was the only contact I had with them. After that it was just the usual solicitor stuff. When we completed I cycled down and met the seller who gave me the keys. Job done. CSB
Mucker
aggi
Attempting to buy a place that is on Purple Bricks.
Had a couple of viewings (had to phone them up each time as their shitty online viewing system didn't work) and put in an offer on their also shitty online system.
Had a call to confirm the details that was effectively just a marketing call for their conveyancing and mortgage services.
Got a message this morning saying the offer had been declined. Clicked on the link to be told the property was no longer on the market. No other explanation.
I've tried to arrange other viewings via Purple Bricks too and they've all been cancelled. It seems pretty shit from my experiences so far.