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Found this cached version of their original September statement which makes it much clearer than that emailed rubbish
"Supporting Bluetooth devices was causing the app to crash during recording, whether or not a sensor was connected. Disabling this feature significantly improves recording stability for all athletes.
dubtap
hippy
The pairing is causes crashes for 'other' users?
ie. pairing from the app churns some api and they can't time it out because it's gotta take x seconds to pair blah blah and this load isn't sustainable on their kit which ends up locking up for other users. I dunno, all I can think of is some kind of timeout or deadlocking problem they can't work a way around, if that is what their email means?