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This was when dealing with government of India departments
Btw, I remember reading that some of those weird or wrong-sounding terms and expressions are holdovers from the Colonial era, i.e. things that used to be normal expressions, but which disappeared in the UK. I think 'do the needful' was one example. Maybe that use of 'revert' has a similar backstory?
SwissChap
I received a lot of communication using the word revert meaning "we will get back to you at a later date" when we have the answer or new information that you require.
This was when dealing with government of India departments