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Bobbo
Call out is expensive and an excuse to hike the price. Unplug it and take the lid and/or back off and take a peak. I emphasise re the plug as a former colleague of mine has a spectacular burn scar on his forearm from the electrics of a washing machine. I used to repair old washing machines and vacuum cleaners for a friend's business 30 years ago and it's time consuming and if you replace one thing the rest is still old and worn.
The chances are a weld or rivet has gone causing a wobble in the pulley on the back of the drum or the main bearing has gone. It's probably not worth repairing even if you can get the parts. They do seem to have a finite life nowadays and if something lets go at 1000 rpm+ then other stuff may get damaged too.