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Can confirm. If I wasn't lazy I would dig through the invoices and tell you how many £ tips I got per £ earned cycling around. Probably 1-3%.
People should tip them, giving the rider £1 on top of the £30 you're already spending on pizza is no big deal but it means a >25% boost in earnings for them.
Edit: I still know some Deliveroo people. They are all very angry as the fees are being driven down as Deliveroo attempts to become profitable.
frankenbike
Lolo
Deliveroo users. I know a few people who deliver for them and I gather that almost none of the customers ever tip. Which makes them a bunch of lazy cunts.