Thanks Ed, in the end I let my apprentices do all the work while I spent 20mins on hold. There was space on my train, I’ve got my confirmation and they’ve moved my seat to be closer too. A rare customer services win!
I’ve got my confirmation and they’ve moved my seat to be closer too.
A lot's less anxious than being sat on the opposite end of the train!
@edscoble started
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Thanks Ed, in the end I let my apprentices do all the work while I spent 20mins on hold. There was space on my train, I’ve got my confirmation and they’ve moved my seat to be closer too. A rare customer services win!