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PhilDAS
My talk talk router which arrived in my new home in a box that was small enough to be put through the letter box and crash onto the stone floor. Inside were fitting instructions that suggested if you can't connect to the internet you need to look on the internet for further instructions.
Call me ignorant if you will but that's a bit like the AA introducing a new service whereby if your car breaks down you simply have to drive to the nearest repair centre.