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aggi
I actually managed to get a manager at the call centre to log my request for the recordings and will have them emailed to me in 30 days. I was fully prepared to have to submit something in writing to their complaints department. I guess the thing that irked me was the blatant refusal to cease the call recording and the total lack of understanding by the manager I spoke to about the data protection laws that Virgin must adhere to. It definitely seems that Virgin haven't bothered to update their call centres on the new laws and will only improve processes once complaints/lawsuits are raised.