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I actually managed to get a manager at the call centre to log my request for the recordings and will have them emailed to me in 30 days. I was fully prepared to have to submit something in writing to their complaints department. I guess the thing that irked me was the blatant refusal to cease the call recording and the total lack of understanding by the manager I spoke to about the data protection laws that Virgin must adhere to. It definitely seems that Virgin haven't bothered to update their call centres on the new laws and will only improve processes once complaints/lawsuits are raised.
amac090-
Raise a complaint with the ICO - that's what they're there for.
https://ico.org.uk/make-a-complaint/ -
I guess the thing that irked me was the blatant refusal to cease the call recording
I'm not sure you have the right to ask that.
It could be considered part of the provision of service and protections for their staff from potentially abusive customers. As well as putting them at increased legal liability when a customer then claims "But your rep said X" and there is no recording to prove that.
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I don't think you can necessarily ask them to just stop doing stuff (that is required for them to provide the service) because you don't agree with it. They just need to store, utilise and release it correctly
chez_jay
Velocio
aggi
No-one is set up for it. The best most companies have done is work out what the data retention should be, they'll figure out the provision of data question only when law suits arise.
Besides, you can't just ask verbally (which is what you make it sound like), you need to do so in writing with proof that you are the subject in question.