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  • Has anyone here filed a complaint regarding GDPR non compliance? I just had an animated to and fro with Virgin media. I wanted a copy of my previous phone call recordings to dispute a charge they had placed on my account. The call center worker flat out said "no we can't do that for data privacy reasons". I then asked to stop being recorded to which I was told they don't have the option to not record my phone call. I get that Virgin probably outsources their call center work to an external company in India, but they're effectively acting as a proxy for Virgin and I expect such a large company to be better equipped to handle the new GDPR laws.

  • No-one is set up for it. The best most companies have done is work out what the data retention should be, they'll figure out the provision of data question only when law suits arise.

    Besides, you can't just ask verbally (which is what you make it sound like), you need to do so in writing with proof that you are the subject in question.

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