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NotThamesWater
I guess there is nothing in I can do about it so this is just a rant, but pretty disappointed.
My Kindle (8th gen touchscreen) just mysteriously stopped working after 18 months. It was working one day and then not the next, no unduly rough treatment, it just stopped. In it's broken state it's just stuck on the Kindle "tree screen" and I've been through all the troubleshooting reset procedures and nothing works. Plugging the kindle into a power source and then pressing and holding the power button initiates some kind of action insofar as it prompts the LED to flash green and orange and the screen to blink between clear and black screens but afterwards it always returns to the "tree screen".
I've just been through all this on the phone with amazon's help desk and they say that since the kindle isn't responding to the reset procedures, and since it's out of warranty, I just have to buy a new one. As a "goodwill gesture" to a "valued customer" they say they have added a 15% discount to my account but this doesn't make me feel particularly valued.
The fact that the kindle has not been mis-treated, and the fact that it flashes away happily when I conduct the reset procedure suggests to me that this is a software fault. Certainly I have done no obvious damage to the hardware... it just stopped working. It just sort of feels like amazon could programme their kindles to freeze a couple of months out of warranty to force new sales. I'm sure they haven't, but from where I'm sat now there wouldn't be any way for me to tell.
Contrast that to my old kindle keyboard that lasted 7 years without fault.
ugh...