Took a wheel in to have the cassette removed at a small local bike shop. They did it there and then, but it looked like the guy put an awful lot of force through the chain whip. Left with the lockring loose and the sprockets still on the wheel so that I didn’t lose them. Got home and the fourth sprocket in has dug into the freehub body, and it won’t come off. Went back in and very politely asked if they could explain this. They said it can’t possibly be them, they had done me a favour by doing the job in the first place, that I was whinging and called me a liar. He also said they used the second sprocket so it can’t have been them. I’d love to think my legs were strong enough to do this through cycling alone, but I can’t see how else the damage could have occurred. Do i just suck up the cost as an expensive lesson (~£100) learnt? Or try and pursue it further? Appreciate any thoughts
That attitude stinks, calling you a liar to your face is not on regardless of what they think. I'd be pissed off enough to pursue, would be pushing for a new cassette at cost price at the very least. Threaten to blast them on social media.
Took a wheel in to have the cassette removed at a small local bike shop. They did it there and then, but it looked like the guy put an awful lot of force through the chain whip. Left with the lockring loose and the sprockets still on the wheel so that I didn’t lose them. Got home and the fourth sprocket in has dug into the freehub body, and it won’t come off. Went back in and very politely asked if they could explain this. They said it can’t possibly be them, they had done me a favour by doing the job in the first place, that I was whinging and called me a liar. He also said they used the second sprocket so it can’t have been them. I’d love to think my legs were strong enough to do this through cycling alone, but I can’t see how else the damage could have occurred. Do i just suck up the cost as an expensive lesson (~£100) learnt? Or try and pursue it further? Appreciate any thoughts