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No, that seems exactly right. 10% off 59.99 is £6 off, so 53.99, which is what you get back, so a refund of 53.99.
Where are you getting the £4 from? If you bought two pairs and return one, it kind of stands to reason they refund half of what you paid...
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If you'd bought an inner tube for £5 and shoes for £45, with 10% discount, then returned the shoes, would you expect to get the inner tube for free?
SwissChap
chez_jay
@farewell
I bought two pairs of shoes online priced £59.99 each, £119.98 sub-total, then used a 10% discount code bringing it to £107.98 total with free postage.
I returned one of pair the shoes and the company refunded me exactly half of £107.98 (£53.99).
This doesn't seem correct, as it means my 10% code is now only 5%? Unless I am missing something here. I was expecting the refund to be £57.99 (£53.99+£4).
EDIT - I'm an idiot.