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TvH-
No, because they have acknowledged the problems, offered a solution and been gracious about the whole thing. Rather than repeatedly fuck up, inconvenience me and make me pick up the tab for their errors.
Good service is not just about delivering on the day to day bits, but about service recovery when things go wrong. So very very different.
And it’s joyous knowing I have you following me around from thread to thread. Your life is clearly so fulfilled.
dancing james
Just had a call from Mr PlanetX himself, and new boots and some socks are in the post.