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Ok this is the bit where I am unqualified....I only printed from negs or slides.
Digital was in the stone age when I was dodging and burning.
All I can say is they turn out a decent print and someone there has a good enough eye not to fuck things up. And that essentially is what you want.
Edit: but getting 300dpi from 72 sounds like some CSI level fictional “enhance”
Their price list mentions they scan everything (prints and negs) at 72dpi then resample to 300 if needed for print.
That has to be a mistake right?