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Oh my build me something requirement was very specific, I asked a lot of questions with what's possible and what's not, if not, why and what would be their recommendations and I accpeted pretty much all recommendations... I remember asking things like what is the different between the headtube angle from my bike fit and his suggestion, how the cables should be routed and the clearance for wheels and the pros and cons etc. How much more specific should I be without saying build me a bike that looks like that?
I never went to them and say "build me a fancy (type) bike".
I am not saying I am completing fault free in this drama, but we locked down the specs of the actual frame over a year ago with an understanding that the graphics was going to come at some point soon. Surly what paint job to go onto the frame isn't a decisison that must be made at the same time as what tubes to use and what angle the headtube should be?
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:-)
It sounds very much like you said "build me something" with few specific details, but quite specific desires which were never fully communicated. Plus you've allowed them a year to dither while you dithered and altered the specs. That's a good sized fault at your end.
It also sounds like they've failed to build you something, or to communicate any problems or requirements to you. That's a good sized fault at their end.
Oli's judgement is that there is fault on both sides of this. Your best option is to go and see them to agree a way forwards which should be to nail down a spec list, a timescale which should be in the region of 3 months but no more than 4, and that after which it's refund time followed by small claims court if not forthcoming.
First, phone them up and agree a time and day to visit.