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I thought it was more to do with the geo? "I need 72.5mm BB drop"
Either way I can understand his frustration. But to go back on topic it's the builder's job to give the client a deadline when the design is finalised and cannot be amended anymore. That would require a time frame to start with though...
I think some frame builders would be better off working for other people who can handle the business side of things.
Thinking like that is how you go out of business, unless you are Pegoretti (RIP).