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skinny
@MisterEd
Gave Garmin a call today. Explained the issue and was told again that the only option was £200 exchange for a refurbed unit.
Whatever I said they just came back to £200 for refurb exchange being the only option so reached a bit of a stalemate.
Politely asked if it was possible to speak to a manager to see if there were any other options. Was told that £200 refund was the only option and that is all the manager would offer.
Back and forth again but just repeated that I’d really appreciate checking with a manager in case there was anything they could do.
After a 5 min wait where he spoke to his manager he comes back on the phone to say that they will replace the unit as if it were in warranty.
Seemed a little more painful than needed.