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Thankfully I don't get many of those, helps a bit that I'm so tucked away from everyone else that by the time they have dragged their wounded to me they usually don't get hung up on price, just the 'when'.
I think a lot of customer's I get are quite aware that they need to support their local otherwise their going to have to go further afield.
Found a few times its cheaper for me to buy some of the less common components from amazon and others even including shipping + adding extra faff time for dealing with their delivery people than it is to buy from UK distribution.
A pound shop nearby had a box of genuine shimano SPD-SL yellow + blue cleats for a quid a pair (inc vat), bought quite a few of them! Certainly cheaper than the £10+vat they are from the UK rep.
BrickMan-
Bargain cleats, would have bought the lot. It’s more on p&a than service, people getting their knackered hybrids serviced are generally happy with retail on their 8 speed chain and cassette. Things like locks, tyres, luggage, pedals we struggle. Aside from Brompton stuff which avoids being price shagged online (at least for now). It’s crazy sometimes when a mech hanger is £20-30+vat from a distributor or £6 with vat and next day shipping on eBay.
TM
If only customers stopped treating shops/staff like shit on their shoes... it’s cheaper on amazon/wiggle is not an acceptable statement after seeking advice. To be fair, the whole of the UK is fucked - shit retail staff and shit customers.