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The bus company just replied saying they cannot provide the video due to other individuals being in the footage. Therefore it would breach the Data Protection Act if they gave me the footage.
The ICO told me, this morning, that the bus company may come back with this reason and that I should reply saying the onus is on them to pixelate the faces of others. As they still have to provide me with my data but take steps to remove anyone else’s data.
So I replied explaining this and that the ICO has provided this information.
I wonder if the person I am emailing is just a customer service level employee. So I have asked if they have a Data Protection Officer or similar I can contact.
farewell-
The GDPR legislation sets out various positions in the law. I believe they will have to comply with this so there should be someone. I’m not sure but I suspect they must supply the footage and pixelate it. Someone else here may be in a better position to clarify this.
My GDPR mate is too busy for beer today or I’d ask him for you.
TGR
That’s good. I have a friend who said they were helpful to him.
I will be interested to hear the reason the bus firm supplies.