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TGR-
Thank you. I called the ICO helpline and they were very helpful.
Basically the bus company can’t just say “because of the Data Protection Act we cant give you the footage”. They have to quote the specific part of the act which is stopping them.
If there is other people in the CCTV footage they have to pixelate their faces and still provide the footage to myself.
So the guy on the ICO helpline said to reply asking for the specific part of the act or exact reason why they can’t fulfil the subject access request.
farewell
I emailed a bus company requesting the CCTV footage under GDPR legislation.
This is their reply -
“I have had chance to view the CCTV with the Duty Manager and did notice that our vehicle did cut in too close causing you to brake, which was not the professional standard expected of our drivers.
Our Duty Manager has spoken to the driver concerned about this incident, as really he shouldn’t have passed you on the bridge and should’ve stayed behind you, and also for the encounter afterwards.
I’m afraid we cannot forward you a copy of the CCTV footage due to the Data Protection Act, as we keep all copies here at the Depot. The only time we produce a copy is for the Police, who then come down to complete the paperwork and sign for their copy of the footage.”
I thought they had to provide the CCTV footage under the new GDPR legislation? But they are claiming they can not due to data protection.
Any help on how I should respond?