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withered_preacher-
Yeah, at least Bob Jackson has a banner on the site giving lead times for returns because they're busy.
I just got the impression Mercian lost interest as soon as I paid up-granted not as much as a full custom everything order-but still over a grand so you shouldn't be left looking at something with a worse finish than you could achieve yourself with rattle cans in the garage.
Anyway... The frame itself was lovely so it's a pity, but if I had to deal with any other issues I think it would be like pulling teeth.
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Bought an ex-display frame on condition of respray (stinking paint job), took them two months to send me repainted frame, wrong colour, dust/fluff under and on lacquer, grit from sand blasting all around BB under lacquer and decals rough as fuck; raised edges or bits of head and seat tube badges rubbed away from careless smoothing down, scuffed paint under lacquer, paint again rubbed away at ends of HT and dropouts... Dogs dinner basically and not what you're expecting for money/reputation.
They initially made all the right noises about returning and redoing it and told me it would be a priority job; didn't reply to my emails after that and when I asked for a refund (a month in) was told it was going in the oven that day with same excuses they gave me for the paint being shite the first time. I insisted on the refund and got the strangest responses which equates to them offering to repaint the original frame as somehow being a favour (it was a clear condition of me even wanting to buy it) and seeming very entitled to endless opportunities to make good and continuing to refuse any refund.
I'm more annoyed about their attitude at this point compared to the appalling paint job, but equally, I can't believe they ever allowed it out their shop looking like that. So yeah, should have had the frame built up months ago and now being forced to do a chargeback through my bank because the owner's taken the huff for being called out on a total lack of professionalism.
Tldr: words are cheap...