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I have zero faith with companies dealing with complaints internally.
I've had two run ins with the same driver over a 6 month period, he's utterly unhinged and shouldn't be driving in my opinion.
However I spoke with the new transport manager on the phone this afternoon after he prompted a phone conversation, and the manager seemed quite taken aback that one of his drivers behaved as I said. Maybe he's just good at PR but I reckon the driver is going to get a bollocking in the near future.
It is a small firm so action is that much more likely I suppose, in a big company there are too many levels of management for anyone to really give a shit.
Backstop-
It is a small firm so action is that much more likely I suppose, in a big company there are too many levels of management for anyone to really give a shit.
Couldn't it also work out the other way around though? Big companies have better internal mechanisms to cover their ass so something like that is more likely to lead to an automatic bollocking of whoever endangered their public perception?
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Fingers crossed for a result either.
SwissChap
Tomo187
Bus company will likely pass your comments onto the 'fleet manager' and deal with it robustly where necessary. Or some guff like that. Who knows what will happen.
I am wondering whether you lodge a close pass with the police and go for a prosecution?
I had a similar incident and after the initial email heard nothing more from the bus company.
I have zero faith with companies dealing with complaints internally.