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How does it actually work? I have (touch wood) never had to deal with an incident like this.
The company seems to be really based in the UK. That says, they seems one of those really slow and old fashioned companies or a complete scam. I placed my order about 20 mins ago and still haven't gotten a confirmation email nor am I able to log into my newly created account, so we will see.
I have taken screen shots of the checkout steps, so it should OK.
ExTra-
My mistake was not doing what you have - I didn't check for phone numbers, addresses, emails et cetera. The whole site is in German so props to them for going all the way ;)
As soon as I ordered I thought of all the above and attempted to cancel, but got no answer until after the shoes were sent out...
I immediately contacted Mastercard, but the whole process couldn't begin until well after the order had been placed, but it all worked out in the end.
withered_preacher
My CC recently came through for me in a case where a seller based in China claimed to be in Austria and sold me shoes that were nothing like what I ordered.