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I agree. It really stings. anBut if I take the refund I should be able to get something else decent for the summer and move on and not have to deal with the stress of worrying that if there are further unforeseen problems, the company will maybe refuse to deal with them. It's not actually clear that they were offering to build another frame for free - the message was a bit muddled - they might be expecting £250 as well for a new build to cover their claimed costs of returning the original frame to standard spec. As an aside, not sure why they'd do this personally - if they stand by the design, the geometry aside it's a bloody nice thing! I think I could pursue it for longer for the full amount, but life's too short. I say that despite not being loaded, by any means. But I'd rather spend my summer evenings on my bike than emailing legalese.
So many things I don’t get about this whole situation,