Isen workshop: adventures in batch production (or not...)

Sounds like you need to look after your bike better! Of course there are chips on the dropouts, I've never seen a painted bike without. But leaning it on a wall? Of course it will scratch!
Harriet's has been in bike bags, on multiple long trips on the back of a car, ridden loads on gravel and shitty roads and is absolutely fine. Admittedly never left locked up in public, which I think is where most non-crash damage comes from.