Not too fussed. They seem to have a no bullshit policy eg not vanity sizing their trousers. So if you buy the shoes by visiting you don’t pay postage. Kind of seems fair.
I certainly wouldn't expect to pay postage if I was collecting but I take your point!!
I think I just baulked a little at their justification as however they put it, customer pays so if no bullshit should go with "you pay full cost of P+P. Accept it or get your shoes elsewhere".
Look great but less impressed by their making a virtue of charging £16 postage.