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Yeah, that's my understanding; was bought outside eBay though still through Paypal goods/services. The main point was wanted to simply bypass communication with the original seller (as trust is lost and fear of being scammed again) so think I may advise he goes through first Paypal stage (where I think Paypal basically forward issue to buyer to deal with) then if no joy escalate. Many thanks
Pasty_Spumante
Howard
abr
If he paid with PP Goods & Services there's pretty much no chance of not getting his money back from what I've read - eBay/PP are notorious for siding with the buyer and this case seems pretty legit.
Not sure what the rules are about paying for return postage, but I think he should be entitled to sending it back at seller's cost too (or not at all if the seller doesn't want it back, obviously).
Contact seller > See if they give a refund > If not, open eBay dispute > If still no resolution open PP dispute.