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I want one of these, that’d really help to know how often does Patch go out and for how long!
I have said it before and will say this again, I highly recommend SurePet care (SureFlap) as a company. The lock knob broke a couple of times and 1 phone call to them and they sent me a new one next day deliveries free of charge, even when out of warranty.
1st time the knob broke, they were gonna send me the whole front frame for free because I said the actual flap is quite scratched, but it’s too much trouble to have to remove the frame so only asked for the knob.
They said the only time they’d charge something is when the electrical parts broke, in which case they will charge 50% of the RRP for a brand new unit. So effectively, it’s kind of lifetime warranty...
ExTra-
So far, everything about it is better than other brands/flaps I’ve wasted money on - it’s quiet, locks/unlocks quickly (fast enough to let one running cat out and stop the one chasing it), seems pretty solidly made and so far has been very reliable.
Not sure how useful this info is but it keeps Mrs Hammer happy and it makes the thing very easy to control at least!
Dramatic_Hammer
We recently bought a sureflap connect, it’s excellent (you’d hope so for the £££) - I assume the non-app ones are the same quality, just with less annoying phone notifications.
‘Cleo has gone out’
‘George has looked through the catflap’
‘Cleo has come in’
Etc