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To be honest I could forgive a mistake in QC if they dealt with it in a way that would inspire confidence in the brand but if they're just trying to fob him off they deserve to be burned.
Nahguavkire-
I looked at their t&c/warranty section- they're trying to impose pretty dubious limitations of their liability via distance selling by insisting on replacement or repair at their discretion.
PayPal terms trumps their t&C's though as Spooky have to accept them to use the service, I'd just go through PayPal as they are more likely to side with you and refund once frame shipped back. You should be able to claim the import tax from the government too but might be a ball ache.
You will need to share your emails with Spooky and probably best phoning a PP customer service agent and being super nice too to explain everything and make sure they put it all in the system...
It's too big a chunk of change to get fucked around over at any rate!
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Not what you ordered. Full refund, you should not be out of pocket for any costs.
If they're lucky you won't totally burn them for wasting your time.