• Wait. Spooky forgot to add disc tabs to your frame? I’d return it for a refund and go plan B - that they forgot and their suggested remedy is ridiculous.

    Very much this. So for me the more important question would be how do you progress a full refund from a US company unwilling to do so?

    What a horrible situation. I have often thought of ordering a frame direct from the US and will think twice about doing so

  • If they stick to their hard "no refunds" policy and/or don't replace with a fresh frame (quickly) then I'll resort to taking up a grievance with both my credit card and PayPal as they insist on PayPal and I used my CC for extra security. Glad I did as I believe both should provide me with some level of protection here.

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