You are reading a single comment by @PhilDAS and its replies.
Click here to read the full conversation.
-
Worth noting, if the item you have bought is not fit for purpose ie faulty, you are not responsible for the return shipping costs, the seller is. They also must refund you any shipping cost you incurred for initial delivery of the frame too.
As far as I am aware
PhilDAS-
Thanks. It's from America so I've also got heavy import duties to consider on it. In their defence they've said they'll cover the carriage and any additional import duties but I still don't feel their lack of QC should mean I should accept a compromise. I've already had to wait longer for it than quoted and now further delay and stress.
What's really infuriated me is their "no refunds" blunt statement as if I've just got to accept the reworked frame option with a smile.
yetidamo
Thanks for that. Nice to know I'm not being unreasonable.