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That's a shame, again I would recommend you contact them and ask them to redo it. I've always had good customer support from them, even when the quality has been a bit iffy
mi7rennie-
I've left a message on their voicemail.
Like you I've had good customer service in the past when I had this problem, so there is that in their favour.I'm not sure I want to keep going through this each time with them though...
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I've always had good customer support from them, even when the quality has been a bit iffy
Filmdev's customer support has been outstanding again. Refund and repeat scans on both Noritsu and Frontier without me asking for either.
I just wish they could get it right first time.
Ste_S
Tried filmdev again and looks as though they're having the same problems as when I last tried them. Contrast and/or sharpening turned up too high on the scanner resulting in noise/grain, and just nudging the sharpening slider in Lightroom massively amplifies the noise without sharpening the image. This was large 18bit tiff scans with no sharpening specified of Fuji Pro 400h so disappointed.