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  • I presume this is the wrong place to ask this but, perhaps, someone can help.
    Any ideas what has happened here and how it can be fixed?


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  • You have to click on the white bar in the middle of the screen, ask Denise what her password is, and enter this there.

  • Looks like a hardware (or possibly display driver problem).

    First step would be to try using Win+Ctrl+Shift+B to restart the graphics driver (although I'm not sure if this works on the login screen).

    Second would be to plug into a monitor and see if that works. If it does but the laptop display is still knackered then have a look at the display drivers and displays in Device Manager. Run Windows Update to see if that does anything good as well.

    Last would be to give it a whack and see if that fixes anything that had come loose (this may not be a good idea).

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