Not legal advice: But just tell them you haven't been given the item you paid for and they need to provide it. If they want the wrong item back, ask them to pick up at a reasonably convenient time to you.
If any issues speak to your CC provider, who will generally take it off your bill very quickly and then it's not your problem.
Spanks. I've already told her to say it's not as described and to send what was actually ordered but just wanted to confirm I'm not making this shit up.
Consumer Contracts regs as bought online.
Not legal advice: But just tell them you haven't been given the item you paid for and they need to provide it. If they want the wrong item back, ask them to pick up at a reasonably convenient time to you.
If any issues speak to your CC provider, who will generally take it off your bill very quickly and then it's not your problem.