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i had to get them to replace mine after the heel separated on my hardcourt lows within a year.
the second pair did it again after only a few months (partially because i was being lazy and slipping them off without untying but putting other foot on heel for leverage) but I used some Gorilla Glue to reattach and it's absolutely rock solid now.
the stuff is so useful for £6 or whatever it costs i recommend keeping some knocking around so it's there if you need it. you may even be able to salvage the old ones if you still have them for non-best.
My quoc Pham hardcourt boots have finally given up the proverbial, the rubber heel has come away from the fabric/sole. Had them for 4 years so got a good run out of them.
Replaced them with a pair of the leather urbanite boot, which was on sale, hoping I get a similar length of time out of them..