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  • A few things really.

    I went to put a new disk drive in it whe it stopped working. The guy suggested I fit an SSD. He didn’t fit a new disk drive in the end - I think he was a swindler.

    Anyway. I don’t want to go back to him.

    The computer doesn’t recognise the time machine external hard drive. I have now lost all of the iTunes somehow.

    The photos won’t load up from iCloud.

    There are a million programs on there that I can’t use, because they are loaded up with the Apple ID of the guy at the shop.

    It’s old (mid 2010),so I know that it will be up for replacing, but I only use it for Netflix, Spotify and photos, so I’d like it to be stripped back and able to back up. And a new dvd drive.

  • There are a million programs on there that I can’t use, because they are loaded up with the Apple ID of the guy at the shop.

    This might explain the photo and time machine issues?

  • Basically this.
    Its all now registered to his account, you'll need to logout of his and login to yours.
    What you could do in the interim (and @CYOA to confirm this will work) as I guess you odnt want ot open up your iMac...
    Buy an external SSD and Caddy, instal macOS to SSD, migrate time machine to new SSD, use as boot drive.

    I'm slightly confused as what has actually been done - the old HDD failed? You fitted a new HDD?

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