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I think Jon, aka Mack Workshop, became a victim of his own success. He makes bags is his spare time, whilst holding down a full time job during the day. He was using the crimble break to catch up, and even stopped taking on fresh orders. I had communications with him before Christmas, he got back in touch in the new year, as it happened Christmas day sorted out my new bag needs, so cancelled the order.
His products are of excellent quality, will definitely use him in the future. Hope he can get on top of his demand/supply issues, he really does deserve (imo) to make it work.
jontea-
Yeah it’s tough as it’s a second job, but you have to be fair to paying customers. He has a decent demand, but I honestly think that’s diminished somewhat. I know 4 people who will now look elsewhere, when they were very excited about it all.
I would consider buying off him, but only stock products not custom, to prove it was actually completed ...
But tbh, I’m going to look at others, as I say, new barbag will be from naffsacks, also Bristol based, and I have high hopes!
Rhobbs
Myself and two friends were some of his first customers I guess, I am good friends with his sister and we loved his products.
I won’t spend hours explaining so a basic run down;
Terrible communication.
Lead times are long, but then they extend, matched with no communication you can plan for a year ahead..
Agreeing to a project, failing to meet dates - for a bikepacking trip.
Never being man enough / finding time to deliver and getting his dad to - he is a bloody lovely chap.
It’s a shame, how products are cool and well made, but he’s impossible to deal with. I just went to naffsacks, within 3 days we have sorted a custom bag and I expect it in 2/3 weeks. I’ll update obviously, but the communication has a been quick, answers suitable and easy to deal with.